Policies and FAQ
|PRICING: Please note that all prices are in U.S. Dollars. No personal checks on international orders..
Shipping and handling are not
|ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped within 2 business days
- If you are paying by credit card, your order will be shipped within 2 business days
- If you are using our option for a payment service, your order will be shipped within 2 business days
|SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped.
|OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityNoIns. We
may elect to ship by some other carrier and will notify you if that is the case. Please note:
--shipping heavy items internationally can be very expensive. Please check with me first as additional charges may apply.
--Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
--Recently, a number of international parcels have been delayed in customs. Please factor this in when ordering
|OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
|OUR RESTOCKING POLICY: We do not charge restocking fees.
|OUR DAMAGE POLICY: In several years of shipping, I have only had one plate break (and that was not with the postal service). In the unlikely event that you are the second, please save the packing because you must take this to the shipper in addition to the damaged article. If you send it back to me the insurance will not cover the breakage.
Customers who purchase several items throughout the year are eligible for frequent buyer discounts on all purchases. Customers purchasing 10 or more ornaments at one time get free shipping in the U.S. International purchasers receive the equivalent U.S. postage credit.
Thank you for shopping at Carol's Christmas & More!